Get in touch with our team
Need help? Our support team is here to assist with questions, account-related issues, technical concerns or general feedback. You can reach us via live chat, email or phone for quick, practical help. For verification or payments we provide clear instructions and responsive follow-up. If you have billing or privacy questions, use the dedicated contacts listed below. Contact options are available 24/7 or during posted hours so you can get assistance when you need it through convenient communication channels.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email, verification help; English support available) |
| General Enquiries | [email protected] (billing, account queries) |
| Affiliate Enquiries | [email protected] (partnerships & payments) |
| Phone | +1 416 528 3491 (voice & SMS) |
| Working Hours | 24/7 (email replies Mon-Fri 09:00-18:00 ET) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or any situation that requires explanations or documents. Please include a clear subject line, up-to-date contact details and your account ID to avoid delays. Send messages to [email protected] and attach any relevant files so our team can resolve your request faster.
Send us a message
Response Time
Our support team aims to respond quickly to all requests. Most inquiries are answered within one business day, while more complex issues may take longer depending on their nature and any required verification. If your case needs extra time, we’ll keep you updated on progress and expected timelines so you know when to expect a full resolution.
Feedback
We’d love your feedback, so if you have suggestions, ideas or issues with the site please share them. Every message is reviewed carefully by our team and used to improve service, features and the overall user experience. Your input helps shape updates, promotions and support, so don’t hesitate to tell us what works and what could be better.